LUSH needed to reduce stock loss and give its staff instant, easy access to information.
As cosmetics company headquartered in the UK that is 100% vegetarian and not tested on animals — and with more than 900 stores in 51 countries — Scott Silverthorn, Head of Data Services at LUSH, said, “Freshness is very important to us. We’re an ethical cosmetics company and make all of our products by hand so we needed full visibility of the supply chain, sales and stock.”
LUSH decided to invest in a business intelligence (BI) solution that could deal with multiple data sets, including data sourced from electronic point-of-sale, stock-management and payroll systems. The aim was to make data analytics available to shop-floor staff, as well as to employees in its warehouses and manufacturing divisions, so they could have near real-time information at their fingertips.